Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Open Charge Alliance
  1. Open Charge Alliance
  2. OCTT Support

OCTT User Management

Please only use this field for raising OCTT user management requests.

Please note that only the registered admin user of a customer can use this form, all other requests will be ignored. This form can not be used to order OCTT instance(s).

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"9fea96e9bb63a2b7a4fc060b28b60c1878df33af_lout","branding":{"id":"1","key":"obt","name":"OCTT Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/367a9274-7e16-4600-8784-19984192edc9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWUxNDE1Mi0wMzczLTQwZjQtYWQ4ZC0wYzE0N2IxMDRhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2N2E5Mjc0LTdlMTYtNDYwMC04Nzg0LTE5OTg0MTkyZWRjOSI6WyJyZWFkIl19LCJleHAiOjE3Nzg0NDgzMTgsIm5iZiI6MTc3ODQ0NzcxOH0.bPcm6peRt4mcyNKvKUi7bGRGf3W7DKTuLxBp44gBTO8&client=81e14152-0373-40f4-ad8d-0c147b104a58&mode=fit","logoId":"367a9274-7e16-4600-8784-19984192edc9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Open Charge Alliance","sharedPortalName":"Open Charge Alliance","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Open Charge Alliance","sharedPortalName":"Open Charge Alliance","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7f4389","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aea24a21-25cc-48a7-a075-50a2d8fc11f8/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWUxNDE1Mi0wMzczLTQwZjQtYWQ4ZC0wYzE0N2IxMDRhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlYTI0YTIxLTI1Y2MtNDhhNy1hMDc1LTUwYTJkOGZjMTFmOCI6WyJyZWFkIl19LCJleHAiOjE3Nzg0NDgzMTgsIm5iZiI6MTc3ODQ0NzcxOH0.7v5Ix6Rn-txvINX1tTMWCxN1F3n9e5RF1uu3ANQObIk&client=81e14152-0373-40f4-ad8d-0c147b104a58&height=300&mode=fit","bannerMediaApiFileId":"aea24a21-25cc-48a7-a075-50a2d8fc11f8","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#7f4389","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"obt","projectId":10129,"serviceDeskId":1,"name":"OCTT Support","description":"<p>Here you can request support for the OCPP Compliance Test Tool (OCTT)</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"19","name":"OCTT User Management","descriptionHtml":"<p>Please only use this field for raising OCTT user management requests.</p>\n<p>Please note that only the registered admin user of a customer can use this form, all other requests will be ignored. This form can not be used to order OCTT instance(s).</p>","callToAction":"OCTT User Management","introHtml":"<p>Request addition or deletion of OCTT (Admin user only!)</p>","icon":11151,"iconUrl":"https://openchargealliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11151","groups":[1],"key":""},{"id":"6","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Tell us the problems you are experiencing.</p>","icon":11146,"iconUrl":"https://openchargealliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11146","groups":[1],"key":""},{"id":"228","name":"DRAFT - OCTT Support request","descriptionHtml":"<p>This support form is meant for technical issues with the OCTT tool or the testcases in it. <br> For issues regarding users &amp; accounts please don't use this form.</p>\n<p>To help us diagnose and fix your problem as soon as possible, please make sure to provide as much detail as possible.</p>","callToAction":"DRAFT - OCTT Support request","introHtml":"<p>This is the updated form for users to send in a OCTT support request. NOTE: This is still a draft and should not be published.</p>","icon":11085,"iconUrl":"https://openchargealliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11085","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11128,"iconUrl":"https://openchargealliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11128","groups":[],"key":""},{"id":"20","name":"OCPP Toolkit Request","descriptionHtml":"","callToAction":"OCPP Toolkit Request","introHtml":"<p>Requests for the OCPP Toolkit</p>","icon":11062,"iconUrl":"https://openchargealliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11062","groups":[],"key":""},{"id":"21","name":"OCTT Instance Request","descriptionHtml":"<p>This form can be used internal within OCA only to request instances on behalf of customers after they paid their order.</p>","callToAction":"OCTT Instance Request","introHtml":"<p>Request additional OCTT Instances</p>","icon":11158,"iconUrl":"https://openchargealliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[],"key":""},{"id":"4","name":"Other Questions","descriptionHtml":"<p>Please only use this field for questions not related to problems with OCTT2 or executing testcases. Issues reported using this form will not be handled and must be raised as problems.</p>","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11150,"iconUrl":"https://openchargealliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11150","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11140,"iconUrl":"https://openchargealliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11140","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[6,19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e49cf33d-c221-3266-a0ed-b65b263b66d5","appLinkName":"System Confluence","appLinkUrl":"https://openchargealliance.atlassian.net/wiki","spaceKey":"OBT","spaceName":"OCTT Beta Test","spaceUrl":"https://openchargealliance.atlassian.net/wiki/spaces/OBT","isServer":false},"labels":[],"projectKey":"OCTT","serviceDeskId":1,"kbLinkDomainURLs":["https://openchargealliance.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OCTT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWUxNDE1Mi0wMzczLTQwZjQtYWQ4ZC0wYzE0N2IxMDRhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIxMDcxNDU5NTIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NDQ4OTE4LCJuYmYiOjE3Nzg0NDc3MTgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.t85dL4WhzEFqLdJrgoajfdaT-3BNQwLbvWZCbenqLJo","targetCollection":"upload-user-collection-2107145952","endpointUrl":"https://api.media.atlassian.com","clientId":"81e14152-0373-40f4-ad8d-0c147b104a58","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":19,"projectId":10129,"issueType":{"id":"10207","name":"Support"},"form":{"name":"OCTT User Management","descriptionHtml":"<p>Please only use this field for raising OCTT user management requests.</p>\n\n<p>Please note that only the registered admin user of a customer can use this form, all other requests will be ignored. This form can not be used to order OCTT instance(s).</p>","callToAction":"OCTT User Management","intro":"<p>Request addition or deletion of OCTT (Admin user only!)</p>","instructions":"<p>Please only use this field for raising OCTT user management requests.</p>\n\n<p>Please note that only the registered admin user of a customer can use this form, all other requests will be ignored. This form can not be used to order OCTT instance(s).</p>","icon":11151,"iconUrl":"https://openchargealliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11151","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/19","calendarParams":{"firstDay":0,"date":"2026-05-10T23:15:18+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e49cf33d-c221-3266-a0ed-b65b263b66d5","appLinkName":"System Confluence","appLinkUrl":"https://openchargealliance.atlassian.net/wiki","spaceKey":"OBT","spaceName":"OCTT Beta Test","spaceUrl":"https://openchargealliance.atlassian.net/wiki/spaces/OBT","isServer":false},"labels":[],"projectKey":"OCTT","serviceDeskId":1,"kbLinkDomainURLs":["https://openchargealliance.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWUxNDE1Mi0wMzczLTQwZjQtYWQ4ZC0wYzE0N2IxMDRhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIxMDcxNDU5NTIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NDQ4OTE4LCJuYmYiOjE3Nzg0NDc3MTgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.t85dL4WhzEFqLdJrgoajfdaT-3BNQwLbvWZCbenqLJo","targetCollection":"upload-user-collection-2107145952","endpointUrl":"https://api.media.atlassian.com","clientId":"81e14152-0373-40f4-ad8d-0c147b104a58","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2026-04-20T08:00:29.589584141Z","publish":{"jira":{"newIssueRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"OCTT User Management Request","submit":{"lock":true,"pdf":false},"templateFormUuid":"713ffa1c-b8fa-4c39-9ee1-75c2146aba96"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"ac30b876-8876-42f5-9882-0ec05af3e36f"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"0a457536-0b30-4e28-851c-913f35dc7e68"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"a97525e7-43df-40f5-a128-50b90dbcb733"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"1da09aa4-0786-4407-938d-3ea52dc1a181"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"334dcd9c-fe47-43ca-ba5d-c995f5ef7b89"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"53afa595-e226-4082-9f02-c1459ac7debb"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"616e024e-b0ee-4bc3-8212-5a6a3e06230e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"d5b8d2c2-47dc-4b22-8519-123acd1b6cda"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"51b04ff5-8457-48dd-8387-1f27a9f3b78d"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"35162698-a26b-4563-9751-605543e15237"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"a69125a2-3aea-4e38-8870-dcadd79f71f3"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"a321e01e-f1c5-4aa4-b556-6dfe313b0f56"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"4a7ab6f8-0a81-489c-8cf6-96b6e1260b71"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"b3ce7451-3b27-4a9d-ba93-1cef114fbeff"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"66298447-ef15-4aa0-9b9c-ccbe276e0337"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"5fde0cdf-05b2-4161-9555-25bfe66e21f5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"74e1bf51-f854-4186-a8a1-93ad4c793e80"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"5c86002a-6972-446a-8d40-ca4f4d177e68"},"content":[{"type":"text","text":"This request can only to be made by the registered admin."}]},{"type":"paragraph","attrs":{"localId":"74c8dce7-b451-4030-a327-778f89fa352f"},"content":[{"type":"text","text":"After requesting this change, you will lose your admin rights."}]}]},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"localId":"aa60e1ba-4f48-4ff7-b38f-5be41fd59903"},"content":[{"type":"text","text":"If the OCTT admin of your company is not available anymore, please reach out to "},{"type":"text","text":"info@openchargealliance.org","marks":[{"type":"link","attrs":{"href":"mailto:info@openchargealliance.org"}}]}]}]},{"type":"paragraph","attrs":{"localId":"b42149c8-d420-46b8-a20b-27028ac760c7"},"content":[]},{"type":"paragraph","attrs":{"localId":"b42149c8-d420-46b8-a20b-27028ac760c7"},"content":[{"type":"text","text":"Transfer my admin rights to:"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"42d01654-1c5f-4158-8d85-78eee4572318"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"41eb8cb7-4d37-480d-bba1-ec5cc330f92d"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"1dda2201-7ccd-459a-9b49-38ee707fdd3f"}}]}],"conditions":{"9":{"i":{"co":{"cIds":{"8":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"14":{"i":{"co":{"cIds":{"13":["1"]}}},"o":{"sIds":["3"]},"t":"sh"},"27":{"i":{"co":{"cIds":{"1":["3"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["3"]}]}]},"o":{"sIds":["6"]},"t":"sh"},"2":{"i":{"co":{"cIds":{"1":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"19":{"i":{"co":{"cIds":{"18":["1"]}}},"o":{"sIds":["4"]},"t":"sh"},"23":{"i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["5"]},"t":"sh"}},"sections":{"4":{"name":"User 4","conditions":["19"]},"5":{"name":"Delete users","conditions":["23"]},"2":{"name":"User 2","conditions":["9"]},"3":{"name":"User 3","conditions":["14"]},"6":{"name":"Change Admin","conditions":["27"]},"1":{"name":"Add Users","conditions":["2"]}},"questions":{"12":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"8":{"type":"cm","label":"Would you like to add an additional user","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false}],"questionKey":""},"4":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"cm","label":"Would you like to add an additional user","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false}],"questionKey":""},"10":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"21":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"43":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"42":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"cm","label":"Would you like to add an additional user","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false}],"questionKey":""},"7":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"pg","label":"Users to remove","description":"Please provide the list of users (e-mail addresses) to remove, one per line.","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cd","label":"Type of requests","description":"Please specify the type of request","validation":{"rq":true},"choices":[{"id":"1","label":"Add Additional Users","other":false},{"id":"2","label":"Remove Existing Users","other":false},{"id":"3","label":"Change Admin Rights","other":false}],"questionKey":""}}},"uuid":"713ffa1c-b8fa-4c39-9ee1-75c2146aba96"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2026-04-20T08:00:29.589584141Z","publish":{"jira":{"newIssueRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"OCTT User Management Request","submit":{"lock":true,"pdf":false},"templateFormUuid":"713ffa1c-b8fa-4c39-9ee1-75c2146aba96"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"ac30b876-8876-42f5-9882-0ec05af3e36f"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"0a457536-0b30-4e28-851c-913f35dc7e68"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"a97525e7-43df-40f5-a128-50b90dbcb733"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"1da09aa4-0786-4407-938d-3ea52dc1a181"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"334dcd9c-fe47-43ca-ba5d-c995f5ef7b89"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"53afa595-e226-4082-9f02-c1459ac7debb"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"616e024e-b0ee-4bc3-8212-5a6a3e06230e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"d5b8d2c2-47dc-4b22-8519-123acd1b6cda"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"51b04ff5-8457-48dd-8387-1f27a9f3b78d"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"35162698-a26b-4563-9751-605543e15237"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"a69125a2-3aea-4e38-8870-dcadd79f71f3"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"a321e01e-f1c5-4aa4-b556-6dfe313b0f56"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"4a7ab6f8-0a81-489c-8cf6-96b6e1260b71"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"b3ce7451-3b27-4a9d-ba93-1cef114fbeff"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"66298447-ef15-4aa0-9b9c-ccbe276e0337"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"5fde0cdf-05b2-4161-9555-25bfe66e21f5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"74e1bf51-f854-4186-a8a1-93ad4c793e80"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"5c86002a-6972-446a-8d40-ca4f4d177e68"},"content":[{"type":"text","text":"This request can only to be made by the registered admin."}]},{"type":"paragraph","attrs":{"localId":"74c8dce7-b451-4030-a327-778f89fa352f"},"content":[{"type":"text","text":"After requesting this change, you will lose your admin rights."}]}]},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"localId":"aa60e1ba-4f48-4ff7-b38f-5be41fd59903"},"content":[{"type":"text","text":"If the OCTT admin of your company is not available anymore, please reach out to "},{"type":"text","text":"info@openchargealliance.org","marks":[{"type":"link","attrs":{"href":"mailto:info@openchargealliance.org"}}]}]}]},{"type":"paragraph","attrs":{"localId":"b42149c8-d420-46b8-a20b-27028ac760c7"},"content":[]},{"type":"paragraph","attrs":{"localId":"b42149c8-d420-46b8-a20b-27028ac760c7"},"content":[{"type":"text","text":"Transfer my admin rights to:"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"42d01654-1c5f-4158-8d85-78eee4572318"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"41eb8cb7-4d37-480d-bba1-ec5cc330f92d"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"1dda2201-7ccd-459a-9b49-38ee707fdd3f"}}]}],"conditions":{"9":{"i":{"co":{"cIds":{"8":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"14":{"i":{"co":{"cIds":{"13":["1"]}}},"o":{"sIds":["3"]},"t":"sh"},"27":{"i":{"co":{"cIds":{"1":["3"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["3"]}]}]},"o":{"sIds":["6"]},"t":"sh"},"2":{"i":{"co":{"cIds":{"1":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"19":{"i":{"co":{"cIds":{"18":["1"]}}},"o":{"sIds":["4"]},"t":"sh"},"23":{"i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["5"]},"t":"sh"}},"sections":{"4":{"name":"User 4","conditions":["19"]},"5":{"name":"Delete users","conditions":["23"]},"2":{"name":"User 2","conditions":["9"]},"3":{"name":"User 3","conditions":["14"]},"6":{"name":"Change Admin","conditions":["27"]},"1":{"name":"Add Users","conditions":["2"]}},"questions":{"12":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"8":{"type":"cm","label":"Would you like to add an additional user","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false}],"questionKey":""},"4":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"cm","label":"Would you like to add an additional user","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false}],"questionKey":""},"10":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"21":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"43":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"42":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"cm","label":"Would you like to add an additional user","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false}],"questionKey":""},"7":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"pg","label":"Users to remove","description":"Please provide the list of users (e-mail addresses) to remove, one per line.","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"te","label":"E-mail Address","description":"Please enter the user's e-mail address","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"ts","label":"Last Name","description":"Please provide the user's last name","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"First Name","description":"Please provide the user's given name","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cd","label":"Type of requests","description":"Please specify the type of request","validation":{"rq":true},"choices":[{"id":"1","label":"Add Additional Users","other":false},{"id":"2","label":"Remove Existing Users","other":false},{"id":"3","label":"Change Admin Rights","other":false}],"questionKey":""}}},"uuid":"713ffa1c-b8fa-4c39-9ee1-75c2146aba96"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=openchargealliance","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9fea96e9bb63a2b7a4fc060b28b60c1878df33af_lout","baseUrl":"https://openchargealliance.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://openchargealliance.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"81e14152-0373-40f4-ad8d-0c147b104a58","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4c655edc243645579ab618d4365fed2c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://openchargealliance.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}